Privacy Policy

Sleeptopia, Inc. (“Sleeptopia,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, complete forms, communicate with us, request services, or purchase products.

Protected Health Information (“PHI”) is also governed by our Notice of Privacy Practices and applicable healthcare privacy laws. This policy does not replace that notice.

Depending on how you interact with us, we may collect:

• Your name, date of birth, address, email address, and telephone number.
• Insurance information and healthcare provider information.
• Information submitted through forms, questionnaires, sleep assessments, and appointment requests.
• Information needed to provide testing, treatment, equipment, supplies, or other requested services.
• Payment, order, and transaction information.
• Communications with Sleeptopia, including messaging preferences and consent records.
• IP address, browser and device information, and website activity.

We collect information directly from you, through website technologies, and from healthcare providers, insurance companies, or service providers when permitted by law.

We use information to:

• Respond to questions and provide patient support.
• Schedule appointments and coordinate testing and treatment.
• Process orders, payments, insurance benefits, and claims.
• Obtain necessary records and communicate with healthcare providers.
• Deliver equipment, supplies, and other products.
• Send appointment, testing, equipment-return, shipping, compliance, supply, and account reminders.
• Maintain records and administer patient accounts.
• Operate, secure, and improve our website and services.
• Meet legal, billing, regulatory, and accreditation requirements.

We obtain consent or authorization when required. Providing contact information or using our website does not, by itself, constitute consent to marketing texts.

Health information maintained by Sleeptopia may be protected by HIPAA and other healthcare privacy laws. We handle that information according to applicable requirements and our Notice of Privacy Practices.

Please avoid sending sensitive medical information through ordinary email or text unless Sleeptopia has directed you to an appropriate communication method.

Sleeptopia may send emails and text messages about appointments, testing, equipment, supplies, billing, and other healthcare or service-related matters, subject to applicable consent requirements. Messages may be sent through service providers such as Weave.

Marketing text messages are sent only after obtaining appropriate consent. Consent to marketing texts is not required to purchase products or receive healthcare services.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages by replying STOP. For assistance, call (316) 573-5699. You may unsubscribe from marketing emails using the instructions provided in those emails.

Opting out of texts does not affect your access to care. We may contact you through other permitted methods about your healthcare, orders, or account.

We do not sell or share mobile opt-in information or text-message consent with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to messaging service providers solely as needed to operate and deliver our messaging services.

Sleeptopia does not sell your Protected Health Information.

We may share relevant information with organizations that help provide your care or support our services, including:

• Healthcare providers, laboratories, and testing partners.
• Insurance companies and healthcare payers.
• Medical-record and healthcare technology providers.
• Payment processors and shipping providers.
• Communications, website hosting, and technology providers.
• Professional advisors and other service providers.

Sharing is subject to applicable privacy laws and contractual protections. When required by HIPAA, vendors handling PHI on our behalf must enter into Business Associate Agreements.

We may also disclose information when required or permitted by law, including in response to valid legal process. These provisions do not authorize sharing mobile opt-in information or text-message consent for third-party marketing.

We may use cookies and similar technologies to operate our website, remember preferences, understand website activity, measure performance, and identify technical issues.

Third-party providers may support website hosting, analytics, scheduling, communications, and payments. Their access to information is subject to applicable requirements.

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

Payments may be processed by third-party payment providers. Sleeptopia may not receive or store complete payment-card details when an outside provider processes a transaction. Information submitted directly to a payment provider is also subject to that provider’s privacy practices.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No electronic communication or storage system can be guaranteed completely secure.

If a breach requires notification, we will notify affected individuals as required by applicable law.

We retain information as reasonably necessary to provide services, maintain healthcare and business records, meet legal obligations, resolve disputes, and fulfill other permitted purposes. Retention periods vary according to the information and applicable requirements.

You may contact us to update your contact information, change communication preferences, or ask about applicable privacy rights.

Rights concerning PHI, including access to records and requests for corrections or restrictions, are explained in our Notice of Privacy Practices. Additional rights may apply under state law.

Our website is not intended for children to independently submit personal information. A parent, legal guardian, or other authorized person should assist when appropriate. Information relating to minors is handled according to applicable healthcare and privacy laws.

Our website may link to outside websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing information.

We may update this policy as our services, practices, or legal requirements change. The revised policy will be posted with an updated effective date. Additional notice will be provided when required.

For privacy questions, communication preferences, or privacy requests:

Sleeptopia, Inc.
Phone: (316) 573-5699

This notice supplements our Privacy Policy for California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), applies.

Certain health information, including PHI governed by HIPAA, may be exempt from CCPA/CPRA requirements. Healthcare privacy rights are addressed in our Notice of Privacy Practices.

Depending on your interactions with Sleeptopia, we may collect:

• Identifiers and contact information.
• Customer records, order history, and transaction information.
• Internet, device, and website activity.
• Health, insurance, and healthcare provider information.
• Information voluntarily submitted through forms or communications.

Sources include you, your website interactions, and healthcare providers, payers, or service providers where permitted.

We use and disclose this information for the purposes described in our Privacy Policy, including providing care and services, processing transactions, supporting patients, operating our website, and meeting legal requirements.

Sleeptopia does not sell PHI or disclose PHI for third parties’ independent advertising purposes.

Mobile opt-in information and text-message consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Other disclosures to healthcare providers, payers, vendors, and service providers are described in our Privacy Policy. If an activity constitutes a sale or sharing of personal information under California law, we will provide the notices and opt-out mechanisms required by applicable law.

We use sensitive personal information as reasonably necessary to provide requested services, process transactions, maintain security, comply with law, and carry out other permitted purposes.

Subject to applicable exceptions, California residents may have the right to:

• Know and access personal information collected about them.
• Request deletion of personal information.
• Correct inaccurate personal information.
• Opt out of a sale or sharing of personal information.
• Limit certain uses or disclosures of sensitive personal information.
• Receive nondiscriminatory treatment for exercising privacy rights.

These rights may not apply to information exempt from the CCPA/CPRA.

Call (316) 573-5699 and identify your request as a California privacy request.

We may need to verify your identity before fulfilling a request. An authorized agent may submit a request on your behalf, subject to verification of the agent’s authority and any other applicable requirements.

Where required, we will honor legally recognized opt-out preference signals.

We retain personal information as reasonably necessary for the purposes described in our Privacy Policy and to meet applicable healthcare, legal, accounting, and recordkeeping requirements.

Sleeptopia does not disclose personal information collected through our website to unaffiliated third parties for their own direct marketing purposes without appropriate authorization or consent.

Sleeptopia, Inc.
Phone: (316) 573-5699